Dell continues to win market share and turn out record quarterly profits, but two recent surveys show that the company has slipped, when it comes to a more subjective measurement: customer service.

Dell Technologies on Tuesday announced it's updating its cloud data protection portfolio with a new backup service, as well as expanded services for Google Cloud and AWS customers. First, the Dell EMC ...

Forbes contributors publish independent expert analyses and insights. I write about disruptive companies, technologies and usage models. This week I, and many of the Moor Insights & Strategy team, ...