JPMorgan Chase & Co. has selected Baltimore as the site of its second virtual call center, modeled after the banking firm’s first such center in Detroit. The company said Friday it has hired 40 ...

JPMorgan Chase’s virtual call center in Detroit continues to see success. So much so, the model is being replicated elsewhere in the U.S., Peter Scher, vice chairman of JPMorgan Chase and Co., told ...

How to Set Up a Virtual Call Center the Right (& Easy) Way Your email has been sent Learn how to set up a virtual call center without wasting time, money, or resources on things that don't matter.

JPMorgan Chase has opened its second virtual call center in Baltimore. In collaboration with the Mayor’s Office of Employment Development (MOED), the firm hired 40 Baltimore residents as customer ...

How to Start Working as a Call Center Agent From Home Your email has been sent A dependable call center agent is always in demand. Learn how to find remote work, show your qualifications, and start ...

Will AI make call center jobs obsolete? The question has sparked a strong debate amongst industry leaders. One of the foremost predictions is that AI will soon eliminate the need for incoming customer ...