A site visitor comes onto your website and interacts with the Drift bot. The bot grabs their information, calculates an auto insurance quote, and messages it back to the visitor.

Under the Activate Your App section, install your App to your Drift account. This will generate a special non-expiring access token (click the "Install App to Drift" button to reveal).

With a bit of Javascript and Drift APIs, you can take your site to the next level by explicitly telling the chat when and how to fire on your web pages or application.

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Drift | Conversations

Drift is not a full CRM system, but can be used to connect/provide convenience with account information with other tools such as Salesforce.

We use the OAuth 2.0 Authorization Code flow to give you the credentials you need to talk to Drift on a user's behalf. As soon as you complete this flow, you'll automatically begin receiving your …

Your unique id allows you to reference, retrieve or update the correct record in Drift when the person logs-in again or as needed via our API endpoints. To best understand how to use …

You can build custom integrations with other platforms or bots for your own Drift instance. The best place to start is with our Quick Start to Drift Apps documentation, then take a deep dive …

A common use case is creating conversations in Drift that represent activity from other data sources, enabling Drift to be your one stop shop for contact activity.