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FROM ITIL V3 to ITIL 4: LESSONS from a PUBLIC INSTITUTION | BEHIND the SCENES of HOW MADE it #02 #ti
In this episode, Wellington, IT Support Supervisor at Sonda working inside the Public Prosecutor’s Office of Goiás (MP-GO) shares how ITIL 4 has reshaped his daily operations and improved service delivery in a real public sector environment. He reveals what really changed from ITIL v3 to ITIL 4, how the principles like “Start where you are ...
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